Updated 20 March 2024
This is the Privacy Policy of BuiltView Solutions Pty Ltd (“we” or “us”). This Policy describes how we collect, use, and protect the information we collect from you to provide the services within the BuiltView platform. It also stipulates your choices about the collection and use of this information, how we receive and obtain this information and why we do so. This Policy applies to all users of the service including but not limited to direct users, enterprise entities and third-party users.
This Policy applies to personal information which is any information (including an opinion) about you where your identity is apparent, or that contains details that may identify you. It may include your name, date of birth, address, telephone numbers and email address. It includes sensitive information which is a particular type of personal information and may include information about your racial or ethnic origin, health, criminal record and religious or philosophical beliefs.
2.1 We collect the following information to identify individuals for the purposes of providing the services within the BuiltView platform:
2.1.1 Information you provide us. When you seek a proposal from us, register for the platform, set up an account with us or contact us in anyway, we may ask for certain information such as your name, contact details, profession, physical and e-mail address.
2.1.1.1 We may also collect messages and emails you send us through the platform, and the content you upload, capture or store (such as photos, videos, texts, or tags). We use this information to maintain, operate, provide functionality of the service to you, and to correspond with you to assist with addressing any issues you may raise about the service.
2.1.1.2 If you are signing up for an enterprise agreement, we may require information that can identify and verify you as a registered entity, such as business name, entity identification number (ACN, ABN or equivalent), business address and number of employees and third-party users.
2.1.2 Information we collect automatically. We will automatically collect analytics data or use third-party analytics tools to assist with tracking and measuring the usage, trends, and traffic of BuiltView. This information is collected from your mobile device and website browser, including features you use on the website and pages you visit. This information assists us to improve our platform.
2.1.3 Information from a third-party. We may collect information from a third party which includes information provided by others for the purposes of communicating, setting up or verifying an individual. If an individual is disclosing information of another individual, we reserve the right to assume that the individual has received approval to disclose this information.
2.1.4 Non-personal information. We may collect non-personal information such as your device identifiers, computer, IP address and network information. These device identifiers provide information on which device you use and how you use it. This information helps you login and navigate the service better.
2.1.5 Financial information. We may collect financial information such as bank and credit card details to facilitate transactions.
2.1.6 Location data. We collects information to understand where users are located. This location data also helps deliver geo-mapping and location-based features within the platform.
2.1.7 Content from your account. We may collect information from the content you upload, store and capture onto the service, this information will assist us with helping you resolve any issues you may have.
3.1 We use information we collect about you for the purposes set out below:
3.1.1 Providing you with the service. This includes platform, operating and maintaining the service, billing you for transactions that you make through the service and allowing you to access the information you capture, upload and store on the platform. The platform also remembers your information so it can allow you to automatically login;
3.1.2 Verifying an individual or entity’s identity;
3.1.3 Communicating with an individual. We use your contact information to alert, inform and provide assistance when required by you;
3.1.4 Translating audio soundtracks;
3.1.5 Predicting the most relevant teams and tags for a user;
3.1.6 Predicting what is being shown in a video or photo;
3.1.7 Improving the service;
3.1.8 For data analytics. We use the information about you to help improve the service and experience you have whilst using the service;
3.1.9 Customising the service for you. We use the information you provide us about potential project requirements to improve the service and deliver potential features;
3.1.10 Security measures. We may use information from you or within your account to ensure there are no violations of this Privacy Policy or Terms and Conditions;
3.1.11 Troubleshooting. This includes resolving any issues, errors and allowing for service improvement. We may need to access your BuiltView account to help resolve an issue;
3.1.12 User interviews, surveys and questionnaires;
3.1.13 Promotional and marketing agendas after receiving approval from you. This may include, but is not limited to, highlighting top users, top projects, commercial project photographs that
you provide consent to on BuiltView’s social media or public engagements.
3.1.14 When engaging with potential clients or prospects, we will only utilise your information after receiving approval from you on what information can be disclosed and how. All information used will be anonymized. This may include, but is not limited to, including a client’s logo when highlighting top clients. Demonstrations of the product will only be done through test projects that do not contain client data.
4.1 We will not disclose, share or commercialise any personal information or content you store, capture or upload onto the platform. Where there is a joint venture project or collaboration between two users or entities, we will not disclose or share information between either party. The visibility of the content created on the platform will only be at the discretion of the users or entities. We will only access this content to provide assistance, collect data to improve the usability of the collaboration and service and to further develop the service.
4.2 We may disclose your personal information in certain circumstances such as where we are required or permitted by law, where you have consented to us doing so or for any of the purposes for which the information was collected. Where appropriate, your information may be shared with relevant third parties to provide the following:
4.2.1 Billing;
4.2.2 Email services;
4.2.3 Customer management services;
4.2.4 Hosting and storage;
4.2.5 Security;
4.2.6 Customer support and management;
4.2.7 Data analytics and predictive analytics;
4.2.8 Delivery of physical goods;
4.2.9 Data labelling and machine learning;
4.2.10 Advertising and marketing services.
5.1 The information we collect from you will be stored and processed in Australia.
5.2 Where we are required to transfer your information across borders to our participating affiliates, we will take steps to ensure that your information remains protected and where required by law we will obtain your consent to the transfer of this information.
6.1 We will take reasonable precautions in the circumstances to safeguard your information from loss, misuse, interference, unauthorised access, modification, disclosure and destruction. To protect your information, we will use:
6.1.1 a stored encrypted secure database for all user data and passwords; and
6.1.2 email verification for password reset.
6.2 The user is responsible for maintaining and securing individual login details, and we hold no liability to the loss, alteration, destruction of your login information.
7.1 We provide choices on how you can process information on your account, this includes:
7.1.1 the ability to manage the photos, videos, and content you upload or capture onto the platform;
7.1.2 the ability to download, delete the data in your account;
7.1.3 you may request the correction or deletion of your personal information that we hold; and
7.1.4 you can opt out of receiving email marketing information by clicking the “unsubscribe link”.
8.1 Your information will be kept until your service is terminated or deactivated.
8.2 We may retain anonymised content, for a commercially reasonable time, for the purposes of further developing our product set.
9.1 If you have questions about this Privacy Policy, are concerned that we have breached relevant data privacy law(s) or have a complaint about our information management practices, please contact our Privacy Officer on using the following details: Email: info@builtview.com
Address: Level 21, 100 Mount Street, North Sydney, NSW 2060.
9.2 We request that complaints about breaches of privacy be made in writing.
Our Privacy Policy may change from time to time as updated on our website. Before providing us with personal information, please check our website for changes.